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  1. The Surprize App Help Centre
  2. FAQ

FAQ

Getting Started

  • Set up your The Surprize App account
  • Understanding Tickets & Coins
  • Understanding Game Sessions
  • Play a Game!
  • Spin the Sure-win Wheel!
  • My Bag
See all 7 articles

My Account

  • How do I register for a Surprize account?
  • How do I manage my notifications on The Surprize App?
  • How do I edit my profile information in my account?
  • What can’t I sign up with my phone number?
  • How do I manage my address?
  • How do I update my email address?
See all 9 articles

In-app Currency (Coins/Tickets)

  • How to earn coins?
  • How do I earn tickets?
  • How to view my coin transaction history?
  • How to view my ticket transaction history?
  • What can I do with my coins?
  • What can I do with my ticket?

Trivia & Wheel

  • How to enter the sure-win wheel?
  • What does the timer on each trivia game means?
  • Can I still change my delivery address at the checkout page?
  • What does the timer on each trivia game means?
  • What is set reminder function on each trivia game?
  • How do I play the trivia game?
See all 7 articles

Delivery

  • When will I receive my product?
  • Can I track my parcel?
  • What should I do if I did not receive my surprize after 7 days?
  • Can I arrange and fix the date & time of my surprize?

Product Review

  • How do I write a product review?
  • What should I do if I reject a product?

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